I AM J FREQUENTLY ASKED QUESTIONS (FAQ)

 

 

Getting to Know I am J

 

Q1: What is I am J?

 

A1: I am J is a powerful conversation AI Agent App that acts as your intelligent companion. It leverages multiple artificial intelligence models and services to perform a wide array of tasks for you, from answering questions and translating languages to providing emergency contact services. It integrates various AI technologies like speech-to-text and large language models through a single, unified platform.  Key AI features include:  

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Prodigy, Sight & Tell, Explorer, Guided Tours, Interpreter Assistant, S.O.S.

 

Q2: What kind of tasks can I am J help me with?

 

A2: I am J can assist with a diverse range of tasks, including:

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• Conversational AI: Having natural, human-like conversations and answering complex questions.

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• Multilingual Interpretation: Breaking down language barriers in real-time.

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• Programming & Code Help: Generating, explaining, and debugging code.

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• Content Creation: Helping with writing, brainstorming, and summarizing.

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• SOS Emergency Response: Allowing you to voluntarily store critical medical and contact information for emergency situations.

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• And much more: The capabilities are constantly expanding as we integrate new AI services.

 

Technical Functionality

 

Q3: How does the speech-to-text feature work?

 

A3: When you speak into the app, your audio is securely sent to our servers then it converts your speech into text. This text is then used by the AI to understand and fulfill your request. To accomplish the transcription, The audio is passed to high-accuracy speech recognition engines.  I am J, instead of building in house speech recognicion models, J uses best-in-class third-party speech recognition engines for the lowest latency possible.  Here is the current list of speech recognition services used: Deepgram, AssemblyAI, Google Sppech-to-text,  Azure Speech-to-Text , Gladia, and OpenAI Whisper, I am J is constantly reviwing third party model that fit I am J´s customer experience strategy and is rapidly expanding and adjusting as Artificial Intelligence is an area that is rapidly growing and changing.  In addition, there are other third party integrated internal APIs such as Twilio and Vapi, AWS Poly, and 11Labs that might internally use the same or other engines as part of their core solutions to I am J.

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Q4: Which AI models does I am J use?

 

A4: I am J is powered by a suite of AI models to provide the best results for different tasks. LLM Custom: Mistral.  LLM Private: GPT-4o, and Claude 3.5 Sonnet.  Context Window: Gemini 1.5 Pro for reasoning. I am J microservices dynamically select the most appropriate model for your specific request.

 

Q5: Can I am J connect to other online services?

 

A5: Yes. I am J uses various APIs, J can fetch real-time information and perform actions with other services, providing you with current and relevant responses beyond standard AI knowledge.

 

Subscriptions, J-Coins & Payments

 

Q6: How do subscriptions and J-Coins work?

 

A6: Access to I am J's features is granted through subscriptions. Your subscription provides a monthly or yearly allocation of J-Coins. Using the app's various AI features consumes J-Coins based on the complexity and intensity of the task.

 

Q7: What happens if I run out of J-Coins?

 

A7: When your J-Coin balance gets low (at 20%), you'll receive a warning. If you fully deplete your J-Coins, the service will be interrupted. You then have two options:

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1. Top Up: Purchase an additional pack of J-Coins via the in-app purchase system to continue using the service immediately.

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2.  Wait for Renewal: Your J-Coin balance will be automatically reset at the start of your next subscription cycle.

 

Q8: How can I purchase a subscription or more J-Coins?

 

A8: All financial transactions, including initial subscriptions and J-Coin top-ups, must be processed through the official in-app purchase (IAP) systems provided by the Apple App

Store and Google Play Store. We do not offer external payment methods for the mobile app.

 

Q9: What is your refund policy?

 

A9: All subscription fees and J-Coin top-up purchases are final and non-refundable, except as required by applicable law. We do not provide refunds for partially used periods or unused J-Coins. For payment or refund issues, please contact Apple or Google support directly, as they handle all financial transactions.

Privacy, Security & Features

 

Q10: How is my data secured?

 

A10: We implement robust administrative, technical, and physical security measures to protect your information. All communications between the app and our servers are encrypted. We comply with data protection regulations like GDPR and CCPA.

 

Q11: What is the SOS Emergency Response Feature?

 

A11: This is an optional feature that allows you, at your sole discretion, to store information for use in an emergency. You can choose to provide details like emergency contacts, medical conditions, and medications. This information is only shared with emergency services and your designated contacts if you activate the SOS feature.

 

Q12: Does I am J store my personal data?

 

A12: We only store personal information necessary to provide and improve the Service, in strict compliance with our Privacy Policy. You can manage and request the deletion of your data, including any optional SOS information, at any time.

Troubleshooting & Support

 

Q13: What should I do if I am J is not working correctly?

 

A13: If you experience issues, please:

• Check your internet connection.

• Ensure you have sufficient J-Coins for the task.

• Restart the I am J app.

• Contact our support team at support@iamj.ai for further assistance or contact us.

 

Q14: How can I provide feedback or report a bug?

 

A14: We welcome your feedback! Please contact our support team at support@iamj.ai or contact us.  Your input is crucial for helping us improve the app for everyone.

 

Q15: Is there a private Label subscription?

 

A15: We do not provide at this time provate label subscriptions other than the one offer through the Apple Store and the Google Play Connect.

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